In line with our constant commitment to fair, safe and professional online gambling, we're very proud that our casinos are among the first to be awarded the eCOGRA Players Seal of Approval.
All Fortune Lounge Casinos have undergone thorough inspection of everything from our customer service centers to our accounting systems, from responsive complaint procedures to financial guarantees. They have all been awarded the seal.
What does the award mean for our players?
The award of the seal confirms that all Fortune Lounge casinos have met eCOGRA's strict admission criteria, and signifies that that we have shown absolute commitment to fair and honest gaming, superior player support, and prompt payouts. As these are the cornerstones of all our casino operations, we are particularly proud of this recognition.
Benefits to you
The immediate new benefit to you is that you now have free access to a dedicated dispute resolution service. You can request eCOGRA's assistance in resolving disputes with any casino displaying their seal. Simply fill in a brief form on their web site at www.ecogra.org/disputes.
You are further assured of receiving:
- absolutely fair and honest game play
- prompt, reliable and accurate payouts
- excellent player support
- superior responsiveness to complaints
- complete transparency regarding all your interactions with our casinos
More about the eCOGRA Seal
The eCOGRA (e-Commerce and Online Gaming Regulation and Assurance) Seal is a quality mark confirming compliance with the organization's rigorous testing and verification processes. It provides a framework for a secure online gaming environment, and a benchmark for measuring online casinos.
The central requirement for being awarded the seal is compliance with the eCOGRA Statements of General Practices (eGAP), which provide for a strictly monitored playing environment. The three chief components are: Player Protections, Fair Gaming and Responsible Conduct. Casino sites are reviewed for eGAP compliance by eCOGRA's audit panel, which is made up of leading international audit firms.
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